Customer Reviews


88% of our customers rated our service good or excellent


Date
Details
Rating
Review
Our Response
21-02-2017
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Review:

Excellent service, always on time. Would highly recommend, and will definitely be use the site in future.

Our Response:

Good Day,Thank you for your comments. I am pleased to note that you were satisfied with the service in Bur Dubai Area. It is always appreciated when customers take the time to leave us valued feedback. As a thank you for taking the time to review our services, we will send you an email in order to assist you with your next booking. Thank you once again and we hope to see you travelling with us again soon.Kind regardsCustomer Service Team

21-02-2017
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Review:

Making the actual booking was fine but I received several questions about the pick-up location. Even though I responded immediately I continued to receive the same question. Then when we were collected from the airport, the driver did not know the location of our destination and was trying to call up google maps on his phone while he was driving which is NOT acceptable. Luckily we were able to direct him. The return journey was fine.

Our Response:

Good Day,Thank you for your feedback. I am sorry to hear that you were disappointed with the service and thank you for informing us. I have your reference number here and have passed all the details to our Customer Service Team who will look into this further.  Once again, please accept my apologies and I will ensure that this gets escalated. You will shortly receive an email confirmation that this is being investigated.Kind regards Customer Service Team

21-02-2017
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Review:

This booking was cancelled and Holiday Taxis finally managed this well

Our Response:

Good Afternoon,Thank you for your comments. As a thank you for taking the time to review our services, we will send you an email in order to assist you with your next booking. Thank you once again and we hope to see you travelling with us again soon.Kind regardsCustomer Service Team

21-02-2017
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Review:

Clear and accurate instructions. Prompt delivery and collection. Good experience overall.

Our Response:

Good Day, Thank you for your comments. I am pleased to notethat you were satisfied with the service in Barcelona. It is always appreciated when customers take the timeto leave us valued feedback.  As a thank you for taking the time to review ourservices, we will send you an email in order to assist you with your nextbooking. Thank you once again and we hope to see you travelling with us againsoon. Kind regards Customer Service Team 

11-02-2017
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Review:

First time we have used this service and will definitely use it again

Our Response:

Good Afternoon,Thank you for your comments. I am pleased to note that you were satisfied with the service overall. It is always appreciated when customers take the time to leave us valued feedback. As a thank you for taking the time to review our services, we will send you an email in order to assist you with your next booking. Thank you once again and we hope to see you travelling with us again soon.Kind regardsCustomer Service Team, JC

03-02-2017
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Review:

Very polite and well mannered

Our Response:

Good Day,Thank you for your comments. I am pleased to note that you were satisfied with the service in benalmadena. It is always appreciated when customers take the time to leave us valued feedback. As a thank you for taking the time to review our services, we will send you an email in order to assist you with your next booking. Thank you once again and we hope to see you travelling with us again soon.Kind regardsCustomer Service Team, Jc

03-02-2017
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Review:

The outward journey required us a short wait before transfer via minibus, but the return journey was really nice with a limousine pickup.

Our Response:

Good Afternoon,Thank you for your comments. I am pleased to note that you were satisfied with the service in Malaga. It is always appreciated when customers take the time to leave us valued feedback.As a thank you for taking the time to review our services, we will send you an email in order to assist you with your next booking. Thank you once again and we hope to see you travelling with us again soon.Kind regardsCustomer Service Team, JC

01-02-2017
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Review:

driver on way to apartment tried to drop us off in wrong resort (Tauro instead of Taormina??) Clearly hadn't read the address properly and had no idea where we were meant to be going but neveretheless told us we'd arrived!! Fortunately we resisted and he eventually realised our apartment was 4/5 miles away in a different resort!!

Driver back to airport was great (as we normally get with Holiday Taxis)

Iain Matheson

Our Response:

Good Afternoon Mr Matheson, Thank you for your comments regarding your transfer in Taurito. It is always appreciated when customers have taken the time to leave us their valued feedback. Although your experience was positive overall, I would like to review your comments concerning the delay on arrival in more detail. I have your reference number and you will shortly receive an email confirmation that this is being investigated.As a thank you for taking the time to review our services, we will send you an email in order to assist you with your next booking. Thank you once again and we hope to see you travelling with us again soon.Kind RegardsCustomer Services Team, JC

31-01-2017
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Review:

Always use Holiday Taxus. Always satisified with the service.

Our Response:

Good Day Maria,Thank you for your comments. I am pleased to note that you were satisfied with the transfer in Copenhagen City Center. It is always appreciated when customers take the time to leave us valued feedback. As a thank you for taking the time to review our services, we will send you an email in order to assist you with your next booking. Thank you once again and we hope to see you travelling with us again soon.Kind regardsCustomer Service Team- JC

31-01-2017
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Review:

I booked online for a trip to Medeira. The taxi was waiting at the airport when we exited arrivals. The driver gave us details of the pick up for our return when he dropped us off at our hotel. Arrived when he said for our return o the airport. Everything worked as advertised. What more can you want.

Our Response:

Hi Mr Elshaw , Thank you for your comments. I am pleased to notethat you were satisfied with the service overall in Funchal. It is always appreciated when customers take the timeto leave us valued feedback.  As a thank you for taking the time to review ourservices, we will send you an email in order to assist you with your nextbooking. Thank you once again and we hope to see you travelling with us againsoon. Kind regards Customer Service Team, JC

31-01-2017
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Review:

Very satisfied, but We see that people have problems to find the bus at AirPort! Therefor a long time to wait!,

Our Response:

Good Afternoon, Thank you for your comments. I am pleased to notethat you were satisfied with the service overall. It is always appreciated when customers take the timeto leave us valued feedback.  Kind regards Customer Service Team, JC

31-01-2017
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Review:

Excellent service would book again

Our Response:

Good Afternoon,Thank you for your comments. I am pleased to note that you were satisfied with the service overall in Puerto Rico. It is always appreciated when customers take the time to leave us valued feedback. As a thank you for taking the time to review our services, we will send you an email in order to assist you with your next booking. Thank you once again and we hope to see you travelling with us again soon.Kind regardsCustomer Service Team, JC

31-01-2017
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Review:

Very good service,will use again

Our Response:

Good Day,Thank you for your comments. I am very pleased to note that you were satisfied with the service in Funchal. It is always appreciated when customers take the time to leave us valued feedback. Thank you once again and we hope to see you travelling with us again soon.Kind regardsCustomer Service Team, JC

31-01-2017
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Review:

I booked the taxi with you for several years but seeing that other companies can offer better price. Booked a minibus back to the airport on Gran Canari and you are twice as expensive. Has been happy holydaytaxi but ordering hereafter where I get the best price.

Our Response:

Hi Mrs Nilssen,Thank you for your feedback. I am so sorry to hear this and thank you for letting us know.  I’ve noted your comments and forwarded them to our Contracts Team in order to let the supplier know. Once again, thank you for taking the time to inform us.Kind regardsCustomer Service Team, JC

31-01-2017
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Review:

This was the second time I used the service and I am very satisfied with it!

Our Response:

Good Afternoon, Thank you for your comments. I am pleased to notethat you were satisfied with the service overall in Paris. It is always appreciated when customers take the timeto leave us valued feedback.   Kind regards Customer Service Team- JC 

28-01-2017
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Review:

really good used a few times reccommended

Our Response:

Good Afternoon,Thank you for your comments. I am pleased to note that you were satisfied with the service in Marmaris . It is always appreciated when customers take the time to leave us valued feedback.As a thank you for taking the time to review our services, we will send you an email in order to assist you with your next booking. Thank you once again and we hope to see you travelling with us again soon.Kind regards,Customer Service Team, JC

27-01-2017
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Review:

Good but a little longer due to being last hotel

Our Response:

Good Day,Thank you for your comments. I am pleased to note that you were satisfied with the service overall in Corralejo. It is always appreciated when customers take the time to leave us valued feedback.

26-01-2017
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Review:

Service was perfect as always.

Our Response:

Good Afternoon,Thank you for your comments. I am pleased to note that you were satisfied with the service overall. It is always appreciated when customers take the time to leave us valued feedback. As a thank you for taking the time to review our services, we will send you an email in order to assist you with your next booking. Thank you once again and we hope to see you travelling with us again soon.Kind regards,Customer Service Team

26-01-2017
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Review:

Very good, no waiting, pleasent courteous driver.

Our Response: