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Customer Reviews


88% of our customers rated our service good or excellent


Date
Details
Rating
Review
Our Response
07-12-2016
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Review:

Great experience, driver was waiting for us, smooth journey to hotel

Our Response:

Good Afternoon,Thank you for your comments. I am pleased to note that you were satisfied with the service overall. It is always appreciated when customers take the time to leave us valued feedback. As a thank you for taking the time to review our services, we will send you an email in order to assist you with your next booking. Thank you once again and we hope to see you travelling with us again soon.Kind regards,Customer Service Team

07-12-2016
* * * * *
Review:

Very efficient service even for a 6.00 am flight on the return. Pick-up 3.00 am!!

Our Response:

Good Afternoon,Thank you for your comments. I am pleased to note that you were satisfied with the service in Reykjavik. It is always appreciated when customers take the time to leave us valued feedback. As a thank you for taking the time to review our services, we will send you an email in order to assist you with your next booking. Thank you once again and we hope to see you travelling with us again soon.Kind regards,Customer Service Team

07-12-2016
* * * * *
Review:

Excellent, as always. I use HT when I go to Madeira every year and they haven't disappointed yet.

Our Response:

Good Afternoon,Thank you for your comments. I am pleased to note that you were satisfied with the service overall. It is always appreciated when customers take the time to leave us valued feedback. As a thank you for taking the time to review our services, we will send you an email in order to assist you with your next booking. Thank you once again and we hope to see you travelling with us again soon.Kind regards,Customer Service Team

07-12-2016
* * * * *
Review:

Wasn't sure what to expect as transfer companies have let me down many times before but these guys were great! Landed in Paris and there was a guy waiting for us with my name on an iPad, very professional! Got us to our destination fine. We had a return and wasn't sure if they would find us as we stayed at my sisters flat, went to wait outside ten mins early and the lovely guy was already there waiting for us. Great company to use would definitely recommend.

Our Response:

Good Afternoon,Thank you for your comments. I am pleased to note that you were satisfied with the service in Paris. It is always appreciated when customers take the time to leave us valued feedback. As a thank you for taking the time to review our services, we will send you an email in order to assist you with your next booking. Thank you once again and we hope to see you travelling with us again soon.Kind regards,Customer Service Team

07-12-2016
* * *
Review:

Pick up dissatisfied with service and Car, Return met expectations

Our Response:

Good Afternoon, I am sorry to hear about the difficulties you experienced and thank you for informing us. It is always appreciated when customers have taken the time to leave us their valued feedback. I would like to review your comments in more detail and take this up with our local Supplier. Please send an email detailing all the issues along with your booking reference in full to the Customer Service Department (customerservices@holidaytaxis.com). Kind Regards, Customer Services Team

07-12-2016
* * * * *
Review:

on time and good and helpful drivers

Our Response:

Good Afternoon,Thank you for your comments. I am pleased to note that you were satisfied with the service overall. It is always appreciated when customers take the time to leave us valued feedback. As a thank you for taking the time to review our services, we will send you an email in order to assist you with your next booking. Thank you once again and we hope to see you travelling with us again soon.Kind regards,Customer Service Team

07-12-2016
* * * * *
Review:

Great service, well organised., easy to use

Our Response:

Good Afternoon,Thank you for your comments. I am pleased to note that you were satisfied with the service in Tenerife. It is always appreciated when customers take the time to leave us valued feedback. As a thank you for taking the time to review our services, we will send you an email in order to assist you with your next booking. Thank you once again and we hope to see you travelling with us again soon.Kind regards,Customer Service Team

07-12-2016
* * * * *
Review:

Alles hat prima geklappt ohne jegliche Probleme

Our Response:

Vielen Dank für Ihre Nachricht.Wir freuen uns immer über eine positive Rückmeldung. Als Dank haben Sie von uns eine E-Mail erhalten, wie Sie bei der nächsten Buchung vorgehen können.Nochmals herzlichen Dank, dass Sie sich für Ihre Rückmeldung Zeit genommen haben und wir hoffen, Sie reisen bald wieder mit uns.Freundliche Grüsse Lena

07-12-2016
* * *
Review:

All OK apart from first experience which was not at all pleasant due to lack of communication Dromore the first driver who came over somewhat arrogant, his attitude let your company down on first impression and it's first impression that counts.

Our Response:

Good Afternoon,Thank you for your feedback. I am so sorry to hear this and thank you for letting us know.  I’ve noted your comments and forwarded them to our Contracts Team in order to let the supplier know. Once again, thank you for taking the time to inform us.Kind regards,Customer Service Team

07-12-2016
* * * * *
Review:

As always a vey polite efficient service

Our Response:

07-12-2016
* * * * *
Review:

professional, simple, very good

Our Response:

07-12-2016
* * * * *
Review:

The service we had was perfect. Reinis Rabsa, who picked us up was so professional and always ontime. He was very helpful and even helped us with our bags. I hope the company will commend him for being a true asset in their company. Kudos! Excellent job Reinis!

Our Response:

06-12-2016
* * * * *
Review:

The service was punctual and the drivers were both helpful and informative.

Our Response:

06-12-2016
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Review:

Courteous & polite

Our Response:

Good Afternoon Ian,Thank you for your comments. I am pleased to note that you were satisfied with the service overall. It is always appreciated when customers take the time to leave us valued feedback. As a thank you for taking the time to review our services, we will send you an email in order to assist you with your next booking. Thank you once again and we hope to see you travelling with us again soon.Kind regards,Customer Service Team

06-12-2016
* * * * *
Review:

Although our booking was confused by a double booking with our hotel and we did not use the holiday taxi pick up from the airport , we were able to easily contact the phone number provided and sort out our return with holiday taxis even although the return had been cancelled as we did not use the airport pick up .

Our Response:

Good Afternoon David, Thank you for your comments. I am pleased to note that you were satisfied with the service overall. It is always appreciated when customers take the time to leave us valued feedback. As a thank you for taking the time to review our services, we will send you an email in order to assist you with your next booking. Thank you once again and we hope to see you travelling with us again soon.Kind regards,Customer Service Team

05-12-2016
* * * * *
Review:

Received a voucher from the desk and were taken to our hotel. We were expecting a taxi for the return journey but we ended up with a bus to ourselves.

Our Response:

Good Morning Frank,Thank you for your comments. I am pleased to note that you were satisfied with the service in Lanzarote. It is always appreciated when customers take the time to leave us valued feedback. As a thank you for taking the time to review our services, we will send you an email in order to assist you with your next booking. Thank you once again and we hope to see you travelling with us again soon.Kind regards,Customer Service Team

05-12-2016
* * * *
Review:

reliable

Our Response:

Good Morning Karen,Thank you for your comments. I am pleased to note that you were satisfied with the service overall. It is always appreciated when customers take the time to leave us valued feedback. As a thank you for taking the time to review our services, we will send you an email in order to assist you with your next booking. Thank you once again and we hope to see you travelling with us again soon.Kind regards,Customer Service Team

05-12-2016
* * * *
Review:

I ordered a transfer coach on a recent weeks holiday to Malaga and got a free upgrade to a private hire taxi and was very pleased with the prompt timing of the drivers and the time the transfer took.

The only down side was the taxi drivers didn't interact with us during the journey, this may have been due to the language barrier between us but it did feel a little impersonal.

Our Response:

Good Morning Neil,Thank you for your comments. I am pleased to note that you were satisfied with the service in Malaga. It is always appreciated when customers take the time to leave us valued feedback. As a thank you for taking the time to review our services, we will send you an email in order to assist you with your next booking. Thank you once again and we hope to see you travelling with us again soon.Kind regards,Customer Service Team

05-12-2016
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Review:

Really easy, really quick

Our Response:

Good Morning Martin,Thank you for your comments. I am pleased to note that you were satisfied with the service in Reykjavik. It is always appreciated when customers take the time to leave us valued feedback. As a thank you for taking the time to review our services, we will send you an email in order to assist you with your next booking. Thank you once again and we hope to see you travelling with us again soon.Kind regards,Customer Service Team